Developing a Leadership Pipeline at Infosys

            
 
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Case Details:

Case Code: HROB148
Case Length: 19 Pages
Period: 2007-2012
Organization: Infosys Limited
Pub Date: 2012
Teaching Note: Not Available
Countries: India; Global
Industry: Information Technology and Consulting Services

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Excerpts Contd...

Nine Pillar Model

The operational elements for the Leadership development at Infosys were represented through the Nine pillar model. Each pillar had its own unique importance in developing leadership competencies at the individual level. Individuals were provided a chance to choose one or more of these pillars for their development.

The 360-degree feedback was common to all the participants, since it was the starting point in the leadership journey. The basis was that the general learning and adult learning were varied. So leadership development should be more effective in multiple learning modes...

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Interventions in Developing Leaders at Infosys

Barney had developed two new interventions. They were 'Inventive Reasoning' and 'Bio-Inspiration'. The concept behind them was that leaders had to be inspired by nature and biology and not just in technology but in business as well. In the leadership context, it was less about being a leader just coming up with original ideas and more about creating an environment for people to be outrageously original in adding value to the clients. The other intervention developed by Barney was the Virtual Reality simulation model through which the best leaders could be developed...

Measurement of Infosys Leadership Program Impact

Leadership capability appraisal was the tool used to determine the effectiveness of leadership development. The average score of it for the entire company was taken annually and it was checked for forward movement. Regular audits were performed. After completion of training, development assignments were given and a timeline of two to three months was provided to the leaders. It was a specific leadership index for leaders to measure their success. The success of the leadership program at Infosys was in terms of achievements in succession planning. With a strong culture of operational excellence and customer orientation, succession planning played a very important role at all levels...

Road Ahead

John McCarthy, senior vice-president and principal analyst, Forrester Research , said that Infosys was the first among major Indian companies to go through the transition of leadership development. A CEO of a leading rival said that the founders would be missed at Infosys and also added, "Infy (Infosys) is surely ahead in terms of planning its transition, but it will miss Murthy's vision and Nandan's ability to win and retain large accounts like BT ." Many industry observers shared these concerns. They wondered how the company would be managed in the future, with many of the eminent leaders retiring...

Exhibits

Exhibit I: New Top Management Executives of Infosys* (2012)
Exhibit II: A Time Line of Infosys
Exhibit III: Revenue Details of Infosys from 2000-2010 (US$ million)
Exhibit IV: Awards and Achievements
Exhibit V: Steps in Selection Process Based on Traits and Developing Them to Leaders
Exhibit VI: Vision and Values of Infosys Related to Map the Leadership Competencies
Exhibit VII: Nine Pillar Model of Leadership Development at Infosys

 

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